Mr Q – Privacy Policy

Mr Q Privacy Policy

1. General
This Privacy Policy forms an integral part of the Mr Q General Terms and Conditions and contains information on how Mr Q (“we”, “us”, or “our”) uses, processes, and stores your data, marketing communications, preferences, and your legal rights.

Mr Q is committed to protecting your privacy. We will protect your personal information and respect your privacy in accordance with best business practices and all relevant laws and regulations, including the UK Data Protection Act 2018.

If we make any material updates to this Policy, we will inform you.

Data Controller: Please note that the Data Controller of your personal data is Mr Q.

2. Personal Information

2.1 Personal Information
“Personal Information” is any information about you which by itself or together with other information, could be used to identify you or that relates to an identifiable individual.

2.1.1 Personal Information you provide
Most personal information is provided voluntarily by you during the process of registration. This includes information such as your name, postal address, phone number, email address, birth date, username, and other account credentials.

Furthermore, at certain points whilst you hold an account with us, due to Anti-Money Laundering (AML) legal requirements, we are required to ask you for supplementary documents for the purposes of verification. These may include identification documents such as your photo ID, utility bills, documents evidencing your source of wealth and/or source of funds, affordability, and other checks that we are required to carry out in line with our regulatory obligations. Information contained within these documents is considered in full during the verification process and may be logged and stored to comply with Social Responsibility and Safer Gambling obligations.

2.1.2 Information We Receive from Third Parties and Public Sources
Some personal information is gathered as part of our legal, regulatory, and security checks. We collect information for AML/CFT purposes regarding the background of a player from open public sources where these are available and the processing is permitted by law, and/or from third-party providers. We use publicly available information (on social media sites, search engines, etc.) to help verify information provided to us and we log and store the results.

Due to regulatory requirements, we collect Know Your Customer (KYC) information from specialised third parties when it is reasonably necessary to do so. This includes determining whether an individual is a politically exposed person (PEP), whether any international and/or financial sanctions have been imposed, and information on corporate or property ownership, court judgements, or insolvency.

2.1.3 Information collected from your device
We collect Personal Information from your device at registration and at future logins to prevent and detect fraud and misuse of our systems. We and our third-party service providers may collect information automatically from your device, including through your browser or device, such as your IP address, VPN usage, device type, language, time-zone, and the browser type you are using.

We also record and store all transactional and usage data, including communication data, during periods of activity with us.

2.1.4 How do we use your personal information?
Your Personal Information will be processed by Mr Q and its providers for legitimate and legal interests only. This includes:

  • To set up, run, and manage your account.
  • To deliver our gaming service and products.
  • To provide support and payment services.
  • To carry out necessary security and identity verification checks (including disclosure of information to third parties such as financial institutions and credit reporting agencies).
  • To process any of your transactions.
  • To personalise your experience and deliver content tailored to your interests.
  • To process any of your legal and regulatory requests for information.
  • To monitor website usage and the quality of the gaming service we provide.
  • To tell you about products and services that we think may interest you (if you have agreed to receive marketing messages).
  • To comply with our regulatory duties, obligations, and responsibilities.
  • To conform to legal requirements or comply with legal processes.

2.1.4.1 International Transfer Of Your Personal Information
Personal Information collected by us may be stored and processed in any country where our affiliates, suppliers, or agents are located. If we transfer data, it will be managed according to and subject to all relevant national and international data protection laws, including the UK Data Protection Act 2018.

We reserve the right to disclose your Personal Information if required by law, or if we believe in good faith that disclosing such information is necessary to comply with legal processes, protect our rights, or investigate fraud.

2.1.5 Information demands from Regulators
As required by law, your Personal Information may be disclosed to an applicable governmental, regulatory, or enforcement authority. We do not pass on your data to third parties for any other purpose unless you have given explicit permission or this is permitted by law.

3. Retention Policy
We will retain your data for as long as is necessary to comply with legal requirements. If you close your Mr Q account, we will retain your information only to the extent necessary to comply with our legal obligations such as applicable tax/revenue laws and Anti-Money Laundering regulations—and to resolve any disputes.

For more specific information about data retention terms, please contact us at [email protected].

4. Changes to this Policy
From time to time, we will update our Privacy Policy. Where we make any changes of material impact, you will be informed of this via email or upon your next login.

If you have any concerns or questions about how we use your data, you should stop using our sites and contact us for more information.

5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. Various technical controls ensure data and information are secure, ensuring confidentiality and integrity at all times.

The handling of all information is governed by our Information Security Policies. We limit access to your personal data to employees, contractors, and other third parties on a “need to know” basis.

6. Market Research
Occasionally, we may carry out research and analysis on customers who have registered with us. We use this for internal purposes only to improve our services. We will not sell, lease, share, or disclose your Personal Information except as explained in this Privacy Policy.

7. Cookies
We use cookies to obtain non-personal information from our online visitors to give them the best possible personalised online experience. Cookies are small markers sent by our web server to your web browser that let us improve our websites.

If you wish to turn off cookies, please use the “Help” menu on your browser. Note that disabling cookies may affect your experience on our website.

8. Marketing Communications
As part of the registration process, you can choose whether you’d like to receive marketing communications from us. You can opt-out or unsubscribe at any time by changing your account settings or by clicking the unsubscribe link in our emails.

You may also change your communications preferences by contacting us at [email protected].

9. Your Rights
All UK data subjects have a number of rights under the Data Protection Act 2018 (UK GDPR). These include:

  • Right to be informed: We are transparent about how we use personal data via this policy.
  • Right of access: You have a right to request a copy of the personal information that we hold about you. To submit a Subject Access Request, please contact us at [email protected].
  • Right to rectification: You have a right to correct inaccurate or incomplete personal data we hold about you.
  • Right to Erasure (Right to be forgotten): You have the right to ask us to delete your personal data, provided it is no longer necessary for legal or regulatory compliance.
  • Right to restrict data processing: You can ask us to restrict the processing of your data under certain circumstances.
  • Right to data portability: You have the right to receive your personal data in a structured format.
  • Right to object: You have the right to object to the processing of your personal data for direct marketing purposes.
  • Right to withdraw consent: Where we process data based on consent, you may withdraw it at any time.
  • Rights related to automated decision making: You have the right not to be subject to a decision based solely on automated processing that produces legal effects.
  • Right to lodge a complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

10. Contacting Us
Our goal is to always be as clear and transparent as possible. If you need any clarification on this Privacy Policy, we would be happy to provide it.

If at any time you believe that we have not followed this Privacy Policy, please tell us by email at [email protected] and we will do everything we can to identify and correct the problem.

Questions regarding this Privacy Policy should be directed to: