Mr Q – Terms and Conditions

Terms and Conditions

Version: 1.1
Last Updated: February 2026

1. Introduction

1.1. General Agreement

These Terms and Conditions (“Terms”) form a binding legal agreement between you (the “User”, “Player”, or “You”) and the operator of this website (the “Company”, “We”, “Us”, or “Our”). By registering an account, logging in, or playing games on https://mrq-uk.net/ (the “Website”), you expressly agree to be bound by these Terms, our Privacy Policy, our Safer Gambling Policy, and any game-specific rules.

1.2. Service Provider Details

The services on this Website are provided by Mr Q Ltd, a company incorporated under the laws of the United Kingdom.

  • Registered Office Address: 11 Horton Cl, West Drayton UB7 8EW, United Kingdom.
  • Customer Support Phone: +44 870 536 001
  • Customer Support Email: [email protected]

1.3. Definitions

To ensure clarity, the following terms generally have the following meanings:

  • “Account” means the personal user account registered by you on the Website.
  • “Bonus” means any promotional offer, free spins, or bingo tickets credited to your Account.
  • “Real Money Balance” means funds that you have deposited or won, which can be withdrawn at any time.
  • “Prohibited Practice” means any cheating, collusion, or fraudulent activity.
  • “Games” means Casino, Slots, Bingo, and Live Dealer games available on the Website.

2. Eligibility and Account Creation

2.1. Statutory Requirements

You may only open an Account if:

  • You are at least 18 years of age. We strictly prohibit underage gambling.
  • You are a resident of the United Kingdom (England, Scotland, Wales, Northern Ireland).
  • You have the mental capacity to take responsibility for your own actions and can enter into a binding contract with us.
  • You are not an employee of the Company or a relative of an employee.

2.2. Single Account Policy

You are permitted to open only one Account. We identify duplicate accounts using checks including, but not limited to, name, address, email, IP address, and device ID.

  • If we identify a duplicate account, we reserve the right to close it immediately.
  • Any bonuses or winnings obtained through a duplicate account will be voided.
  • Any remaining deposit balance on a duplicate account may be returned subject to an administration fee.

2.3. Accuracy of Information

You agree to provide true, accurate, and current information. You must keep your details up to date (e.g., if you move house or change your email). Failure to do so may result in your inability to withdraw funds.

3. Verification and Anti-Money Laundering (AML)

3.1. Standard Verification (KYC)

We verify the identity of all players. We use third-party agencies to confirm your Name, Age, and Address. If electronic verification is inconclusive, we will ask for:

  • Proof of ID: Valid Passport or Driving Licence.
  • Proof of Address: Utility bill, Council Tax bill, or Bank Statement (issued within the last 3 months).

3.2. Enhanced Verification (Source of Funds)

As a regulated operator, we are obligated to ensure that funds used for gambling are legitimate. If your spending reaches certain thresholds, or based on risk triggers, we may request Source of Funds (SOF) or Source of Wealth (SOW) evidence. This may include:

  • Payslips or P60 forms.
  • Evidence of inheritance or sale of property.
  • Bank statements showing salary income.
    Failure to provide this information when requested will result in account suspension and the withholding of funds.

4. Deposits, Withdrawals, and Protection of Funds

4.1. Depositing Funds

  • Methods: Visa/Mastercard Debit, PayPal, Direct Bank Transfer, Pay by Mobile.
  • Prohibitions: You must not use corporate cards, business accounts, or payment methods belonging to a third party (even a spouse).
  • Credit Cards: The use of Credit Cards is strictly illegal for gambling in the UK and is blocked on our system.

4.2. Withdrawal Policy

  • Speed: We operate a “Superfast” withdrawal system. Once approved, funds are sent via Faster Payments.
  • Checks: We reserve the right to hold any withdrawal for manual review if we suspect irregular play or need to perform additional checks.
  • Minimum Limit: The minimum withdrawal amount is £10. If you wish to withdraw less than £10, you must contact Customer Support, and an administration fee may apply.

4.3. Protection of Customer Funds

In accordance with the UK Gambling Commission’s requirements, we inform you that we hold customer funds in a separate bank account, independent from our corporate business accounts.

  • Protection Level: Medium Protection.
  • This means that steps have been taken to protect customer funds in the event of insolvency, although there is no absolute guarantee.

4.4. Refund Policy

A refund of a deposit may only be considered in exceptional circumstances (e.g., technical error during transaction) and only if the funds have not been used to play any games. Refunds are subject to strict AML checks.

5. Bonuses, Promotions, and “No Wagering”

5.1. The “No Wagering” Promise

We differ from other casinos by offering Zero Wagering Requirements.

  • Winnings from Free Spins are paid as Cash.
  • Winnings from Bingo Tickets are paid as Cash.
  • There are no maximum win caps on Free Spins unless explicitly stated in a specific promotion’s T&Cs.

5.2. Promotion Expiry

While there is no wagering, bonuses do expire.

  • Free Spins usually expire within 48 hours of being credited if not used.
  • Unused Bingo tickets may expire if not used for the specific game they were awarded for.

5.3. Bonus Abuse

We reserve the right to disqualify players from promotions if we detect:

  • Use of VPNs to claim offers multiple times.
  • Organised bonus hunting.
  • Minimal risk wagering purely to trigger promotional rewards.

6. Bingo Specific Terms

6.1. Networked Rooms

Some of our Bingo rooms may be “networked” or “linked.” This means players from other partner websites may participate in the same game, increasing the prize pool.

6.2. Ticket Purchase and Errors

If you purchase a ticket and are disconnected, your ticket remains valid. The game is played on our server. If your ticket wins, the money is automatically credited to your account. In the unlikely event of a discrepancy between the numbers called on your screen and the game server, the server record shall be final.

6.3. Chat Rules

The Bingo Chat is a community space. We have a zero-tolerance policy for:

  • Sexual or offensive language.
  • Racism, sexism, or hate speech.
  • Harassment of staff or players.
  • Advertising other websites.
    Breach of these rules may result in a permanent chat ban or account closure.

7. Slots and Casino Games

7.1. Game Rules

Specific rules for each game (Slots, Blackjack, Roulette) are available within the game window under the “?” or “i” icon. It is your responsibility to read these rules before playing.

7.2. Stake Limits (Statutory)

We enforce UK statutory stake limits for online slots:

  • £2 Limit: Applies to all players aged 18 to 24.
  • £5 Limit: Applies to all players aged 25 and over.
    This limit applies per single spin.

7.3. System Malfunctions

In the event of a “Game Void” or software error:

  • Bets will be refunded.
  • Winnings derived directly from the error will be voided and deducted from your balance.
  • We are not liable for potential winnings that were not realised due to the error.

8. Safer Gambling and Player Protection

We are committed to preventing gambling-related harm.

8.1. Control Tools

  • Spend Limits: You can limit your deposits (Daily/Weekly/Monthly). Decreases are immediate; increases require a 24-hour cooling-off period.
  • Reality Checks: Automated pop-ups showing elapsed time and net loss/gain.
  • Time-Out: Short-term account locking (24 hours to 6 weeks).

8.2. Self-Exclusion

If you choose to Self-Exclude (minimum 6 months):

  • Your account will be closed.
  • We will refund any balance over £1.
  • We will remove you from marketing lists.
  • You cannot reopen the account until the period expires and you complete a positive reinstatement process via phone.

8.3. Underage Gambling

If we discover you are under 18:

  • Your account will be closed immediately.
  • All winnings will be confiscated.
  • Your deposits will be returned.
  • We may report the incident to the relevant authorities.

9. Inactive and Dormant Accounts

9.1. Definition

An account is deemed “Inactive” if you have not logged in or placed a wager for a period of 12 consecutive months.

9.2. Procedure and Fees

  • We will attempt to contact you via email at least 30 days before your account becomes Dormant.
  • If we cannot contact you and there is a balance, we reserve the right to charge a monthly administrative fee of £5 (or 5% of the balance, whichever is greater) until the balance reaches zero.
  • Once the balance is zero, the account may be closed.

10. Prohibited Use and Account Closure

10.1. Grounds for Closure

We may close your account at any time if we suspect:

  • You are cheating or using “bots” (AI software).
  • You are colluding with others.
  • You are using the Website for illegal purposes (e.g., money laundering).
  • You have been abusive to staff.
  • You are bankrupt.

10.2. Indemnity

You agree to indemnify and hold harmless the Company, its directors, and employees from any claims, liabilities, or costs arising from your breach of these Terms or your violation of any law.

11. Limitation of Liability

11.1. Service “As Is”

The Website and Games are provided “as is.” We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses, although we take reasonable technical steps to ensure security.

11.2. Liability Cap

To the extent permitted by law, our total liability to you for any loss or damage arising in connection with your use of the Website shall not exceed the amount of the bets you placed that gave rise to the relevant liability. We are not liable for indirect losses (e.g., loss of profit, business, or data).

12. Intellectual Property

You acknowledge that all copyright, trademarks, and other intellectual property rights in all material or content supplied as part of the Website remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

13. Governing Law and Disputes

13.1. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2. Complaints Procedure

If you have a grievance:

  1. First Stage: Contact Customer Support (Email/Chat). We aim to resolve 90% of issues at this stage.
  2. Second Stage: If unresolved, escalate to the Head of Player Experience. We will issue a formal “Final Response” letter within 8 weeks.
  3. Third Stage (ADR): If you remain dissatisfied, you may contact the Independent Betting Adjudication Service (IBAS). Their ruling is binding on us for disputes up to £10,000.