Responsible Gaming at Mr Q

At Mr Q, our “No Nonsense” approach isn’t just about withdrawals and winnings; it’s about making sure your time with us remains safe and enjoyable. Gambling should never be a source of stress, which is why we have built a suite of tools directly into your account to help you stay in the driving seat. If you ever feel like the fun is stopping, we have the features and support networks in place to help you manage your play.

Managing Your Spend and Time

We empower you to set your own boundaries through the Safer Gambling section of your profile. The most effective way to manage your bankroll is by setting a Spend Limit before you start spinning. You can choose a Daily, Weekly, or Monthly limit that works on a net basis, factoring in both your deposits and your withdrawals. We designed this to be flexible: if you want to lower your limit to spend less, the change happens immediately. However, to prevent rash decisions, any request to increase your limit comes with a mandatory 24-hour cooling-off period.

Beyond money, it is important to keep track of time. You can activate Reality Checks to receive a notification at set intervals anywhere from 10 minutes to 4 hours reminding you how long you’ve been playing. Combined with full access to your Transaction and Game History, you have total transparency over your activity, ensuring you never lose track of your wins, losses, or time spent on the site.

Taking a Break

Sometimes you might need to step away, and we have options ranging from a short breather to a permanent break. If you just need to cool off, a Time-Out allows you to lock your account for anywhere between one day and six weeks. For a more serious break, Self-Exclusion blocks access to your account for a minimum of six months up to five years. During self-exclusion, we will stop all marketing communications and refund any account balance over £1 to your primary payment method. Once this period is active, it cannot be reversed, and you must contact our support team after the time elapses if you wish to return. For a wider safety net, we also recommend registering with GAMSTOP, a free national scheme that excludes you from all UK-licensed gambling sites in one go.

External Support and Help

You are never alone if you need advice or confidential support. In the UK, there are several professional organizations dedicated to helping players. GamCare offers 24/7 support via 0808 8020 133 or their website, while Gambling Therapy provides global practical advice and emotional support. You can also connect with others who share similar experiences through Gamblers Anonymous. These services are free, confidential, and available whenever you need them.

We Are Here to Help

Our Player Experience team is trained to help you use these tools effectively. If you have questions about setting limits or need assistance, you can reach us via Live Chat (9am – 9pm, 7 days a week) or by emailing [email protected]. We also encourage the use of filtering software like Net Nanny if you share your device with minors, as Mr Q is strictly for players aged 18 and over.